Радосвета Делчева, ITIL® Expert и ITIL® Approved Trainer

Radosveta is a passionate ITSM consultant with over 9 years of experience and a solid knowledge in industry standards for service and project management.

She has worked both as a Process Manager and Analyst, but also as Service Delivery Lead in international companies of different sizes – enterprises, middle-sized businesses and start-ups.

Radosveta has experience both in the IT and BPO industry and she always has the ambition to achieve service excellence and high customer satisfaction.

Next to the consultant work she did, she is also delivering classroom ITIL trainings. As an certified ITIL Expert she loves sharing her knowledge with other people.